Walaa and CoverGo Launch Digital Health Claims Platform in Saudi Arabia
A major digital transformation is underway in Saudi Arabia’s insurance sector. Leading insurer Walaa has partnered with global InsurTech firm CoverGo to launch a next-generation digital health insurance claims platform. The move aims to fundamentally transform Walaa’s claims operations and customer experience.
This strategic partnership supports Walaa’s rapid growth plans for its health insurance business. A key objective is to bring critical claims administration functions fully in-house. The new platform is designed to improve efficiency, reduce costs, and mitigate healthcare inflation risks.
A Strategic Move for a Competitive Market
Walaa is a well-established provider in the Kingdom with a strong focus on health insurance. As competition and regulatory pressures increase, the company is investing heavily in digital modernization. This new, fully automated claims system is a central pillar of that strategy.
CoverGo specializes in modern, modular core insurance platforms. Its technology is built on AI-driven capabilities and a flexible, API-based architecture. This allows insurers like Walaa to upgrade legacy systems without major disruption, enabling faster product launches and more efficient operations.
Building a Smoother, More Transparent Ecosystem
The new platform promises benefits for all stakeholders. For customers and healthcare providers, it means a smoother, faster, and more transparent claims process. For Walaa’s internal teams, automated and AI-enabled workflows will streamline handling and improve data flows.
The platform also enables better integration within Saudi Arabia’s broader health insurance ecosystem. Its modular design positions Walaa to scale its digital capabilities over time, potentially evolving into a full health core insurance platform.
Leaders Hail a Major Milestone
Walaa CEO Johnson Varughese called the collaboration a “major milestone” in the company’s digital transformation journey. He stated the platform will make Walaa more agile, efficient, and responsive to customer needs.
CoverGo CEO Tomas Holub praised Walaa’s commitment to digitizing its health insurance ecosystem. He noted the partnership strengthens CoverGo’s position as a preferred technology partner globally and supports its strategic expansion in the Middle East.
