New Virgin Atlantic App Becomes Personal Travel Companion from Booking to Boarding
Virgin Atlantic has launched a new mobile app designed to be a personal travel companion. It centralises all aspects of a traveller’s journey. From booking and check-in to boarding and real-time support, everything is in one place. The app makes travel faster, simpler, and smarter for every customer.
Designed for All Travellers
The app is designed with Flying Club members at its core. However, it is accessible to everyone. It is simple to use and built with accessibility in mind. Personal details remain secure throughout the experience. Flying Club members can track their points and tier progress. They can see how close they are to their next reward. Account management happens directly within the app.
Key Features at Your Fingertips
Customers can search and book flights easily. They can choose seats and meals in advance. Assistance requests and mobile check-in are available. Boarding passes are always close at hand. Passport scanning technology allows quick addition of traveller details. Live, time-sensitive notifications provide confidence. Travellers always have the latest information, whether at home, at the airport, or on the move.
AI-Powered Support
The app integrates Virgin Atlantic Concierge. This AI-powered travel assistant was introduced earlier this year. It provides personalised, always-on support. Travellers get help with trip information and account queries. Mid-travel questions are answered instantly.
Official Statement
“We’re excited to officially launch our new mobile app,” said Juha Järvinen, Virgin Atlantic Chief Customer Officer. “It marks a major step forward in how our guests experience travel with us.” Designed as a personal travel companion, the app reflects a focus on creating intuitive digital experiences. “It brings everything together in one place, making it easier for guests to manage their journeys.” The goal is to deliver the warmth and service customers expect at every stage.
Future Updates
The app currently brings airline journeys into one platform. Integration of Virgin Atlantic Holidays bookings will follow in coming months. This will create a single home for both flight and holiday travel. The launch builds on Virgin Atlantic’s wider digital transformation. The airline aims to blend cutting-edge technology with its signature warmth and service.
