Meta Rolls Out AI Support Tools for Facebook and Instagram Users

Meta is introducing new AI tools to make account support easier for Facebook and Instagram users. Meta AI support features aim to simplify help options and guide people toward quick answers. Many users struggle to reach a real support agent, so this update offers a more accessible way to solve common problems.
The company knows it cannot assign human staff to every case. Billions of users rely on its apps. Therefore, Meta is leaning on conversational AI to improve guidance and offer faster support. The new support hub brings all tools into one place, which makes the experience less confusing.

New Tools for Help and Recovery

The updated hub lets users report issues, check previous reports, and view clear explanations of possible account problems. In addition, prompts for frequent questions connect directly to AI powered search. This approach helps people understand what is happening and what steps to take next.
Meta is also improving its account recovery process. If someone loses access to an account, the new system adjusts to their situation. It offers clearer instructions and simpler verification steps. For example, the platform now sends improved SMS and email alerts about suspicious activity. It also upgrades trusted device recognition to help users confirm identity more easily.
These updates may not replace human support entirely. However, they should make the experience smoother. Users will get faster responses and better transparency about account risks. As a result, many people may feel more confident managing issues on their own.
Meta says the new support hub is rolling out worldwide. Every Facebook and Instagram user will see the changes over the coming weeks.