Interior Minister Mohsin Naqvi Makes Surprise Visit to Lahore Passport Office

Interior Minister Mohsin Naqvi paid a surprise visit to the Executive Passport Office in Lahore on Tuesday to check the quality of public services and get direct feedback from citizens. He personally met applicants and asked whether passports were being issued and delivered within the official time limit. His visit aimed to ensure that citizens receive efficient and timely service without unnecessary delays or inconvenience.
Citizens expressed satisfaction with the arrangements at the passport office. They praised the staff’s cooperation, professionalism, and guidance during the application process. Many applicants confirmed that passports were now being delivered on schedule, reflecting improvement in service delivery. People also appreciated the government’s efforts to make the process faster and more transparent.

Improving Public Service

Minister Naqvi said the visit was a pleasant experience. He noted that citizens’ satisfaction is the true measure of success for any public institution. He stressed that government departments must continue working to make processes simpler and more accessible for everyone. His visit was part of an ongoing effort to monitor performance and ensure that reforms produce visible results.
Citizens Welcome Reforms
Applicants welcomed the minister’s initiative and thanked him for focusing on public convenience. They mentioned better management, shorter waiting times, and a friendly environment at the office. Minister Naqvi assured citizens that improving service quality and transparency would remain a top priority for the Interior Ministry.