Meta is taking another big step into artificial intelligence. The company has launched Business AI, a new tool designed to help brands manage customer purchase inquiries faster and more efficiently.
The AI tool will assist businesses on platforms like WhatsApp, Messenger, and Instagram. It can answer common product questions, share pricing details, and even guide customers through the checkout process. As a result, businesses can save time while offering 24/7 support.
Meta says the goal is to make communication smoother between buyers and sellers. Many small and medium-sized businesses often struggle to respond quickly to customer messages. However, with Business AI, responses can now be automated without losing the personal touch.
For example, a local clothing store can use the AI to suggest outfit options or confirm product availability instantly. In addition, restaurants can automate reservation requests and menu inquiries. This flexibility gives businesses more time to focus on service and creativity.
The launch also reflects Meta’s push to strengthen its business ecosystem. Therefore, the company plans to expand AI tools to more regions soon. Early feedback shows that users find it convenient and easy to set up.
Experts believe this move will help Meta compete with other AI-driven customer service platforms. The combination of automation and personalization could reshape how small businesses handle online sales.
Meta’s Business AI shows how technology can make e-commerce more accessible, even for the smallest brands. It’s a clear sign that customer communication is entering a smarter, faster era.
Meta Launches Business AI to Simplify Customer Purchase Inquiries
